Commonly Asked Questions
🌹 How much is shipping?
We offer flat rate shipping for $17.88 (additional charge during Valentine's Day & Mother's Day seasons). We ship nationwide and deliver direct from the farm...this way our flowers arrive fresh and beautiful! Please note that flowers & tropical arrangements are packaged & shipped separately so a $17.88 charge would be applied for each on your order.
🌹 How are the flowers delivered?
We ship our flowers straight from our farm in South America to your door! Our farmers carefully and securely pack the roses into shipping boxes to be delivered. They are transported in refrigeration until they are loaded onto the delivery truck on the day of delivery. This ensures the freshness of our roses!
🌹 Do you ship to my address?
Currently, we are able to ship to any address to any continental state in United States of America - excluding Alaska, Hawaii, Puerto Rico.
🌹 How long does it take to receive my flowers?
For Roses - we offer a 3-day shipping lead time (excluding weekends) so that your roses arrive fresh & beautiful direct from our farm in South America! When placing your order, you will be able to see the earliest delivery date available. You can also select a future delivery date if you would like your bouquet to arrive for a special occasion. Because of this, we do not offer same or next day deliveries at this time.
For our Tropical arrangements - we offer a 5-7 day shipping lead time (excluding weekends) and we require a 2 day delivery window to ensure arrival. Please select your delivery date a day or 2 early if you have a specific deadline to receive them.
🌹 How do I update the shipping address on my order?
If your order is still in the works, you are able to correct your address at RoseFarmers.com/Account
If your order has already shipped, we unfortunately cannot guarantee that we will be able to update your address.…but contact us using the button below or Support@RoseFarmers.com ASAP with your order number we will do our best to work with our shipping partners to reroute your bouquet!
🌹 There's a storm coming now - will my order I already placed be affected?
Severe weather and other factors can impact timing of delivery. We do not offer guaranteed delivery dates on orders that are delayed due to weather.
Weather is unpredictable and out of our control but we do want to ensure that you receive your order in good condition so please reach out to us should your flowers arrive wilted or damaged. Support@RoseFarmers.com
🌹 How do I use my Groupon voucher?
You should have received an email from Groupon at the time that you purchased the voucher. The email has a green box that says "redeem online". When you click this, the link will take you directly to our website, www.rosefarmers.com . When you enter our site through this link, your redemption code will be automatically applied at checkout! The offer on Groupon works as a credit / voucher that will be deducted from your total.
After you choose which roses you want & the quantity, you can add the product to your cart. Your voucher discount code will appear in the ‘Discount Code’ section of the checkout page and you'll notice the discounts on each item in your cart. You can then successfully complete your transaction!
Here is a quick video tutorial on how to redeem your Groupon Voucher! https://rosefarmers.com/pages/grouponvoucher
🌹 How do I edit or cancel my subscription?
We Are Here To Provide You Amazing Service
Use the "Contact Us" Button Or Reach Out To A Rose Farmer’s Specialist At: Support@RoseFarmers.com
We are Available 7 Days A Week To Assist With Any Needs 🌹