Refund Policy

Except as provided below, there are no refunds or returns for goods purchased. All sales are final. We may replace or provide promotional credit only if (1) the wrong item was delivered, (2) your flowers arrive in poor condition, or (3) your order is never delivered.

We want you to be completely satisfied with every purchase you make and will do our best to make it right with a solution for you! If your product is received damaged or incorrect, provide a photograph within 3 days of receival for our team to review.

While we always want to ensure our roses arrive fresh and on time, we cannot issue refunds for incidents that are out of our control such as weather delays, UPS delays and mechanical issues, agriculture/customs delays, address changes made too late at the request of the customer, or missing information in the address such as apartment number. 

These are unpredictable circumstances that are not within our means to prevent so we are unable to refund due to these uncontrollable issues. 

We do recommend setting the delivery for the day or 2 before! We know how important it is to have it on the actual day of the special occasion; however, our roses travel from South America, and sometimes delays do occur! We recommend setting it early for the day before the special event to allow for any occasional delay if you can! In the event your order is delivered other than the selected timeframe, we may issue a promotional credit for the amount paid for shipping. 

Online tracking may be available at our courier’s website (for example, FedEx or UPS), though we make no warranties regarding its availability because it is not under our control. While deliveries may be scheduled for a specified arrival, we cannot guarantee delivery by any specific time. No recipient signature is typically required for deliveries of our products. The courier may leave the package at the address whether the recipient or another person is available or not. We strongly encourage recipients to be at the delivery location to receive the flowers as flowers that remain outside are more likely to wilt and die.

We know how important dates are and how frustrating delivery delays can be so please reach out to us at Support@RoseFarmers.com so that we can track and report any of these issues and try to provide some value for a future order. Our team is here to help every step of the way!